Subscription

Step by step guides

Step by stepAsk Apple or Google for a refundApple or Google took the payment, so they decide on refunds. We can’t refund it ourselves.
Step by stepCancel your subscription on iPhone or AndroidYou cancel in the store you paid with, not in the app.
A message in the appYou paid but Berceuse still asks you to subscribeYour payment is safe. Berceuse needs to confirm it, and you will not be charged twice.
Step by stepThe store could not take the paymentBerceuse does not see your card. You fix this in your Apple or Google account.
Step by stepGet your subscription back on a new phoneYour subscription follows your Berceuse account, not the phone. Nothing is lost.
Step by stepStart your free trialThree days free, then the plan you picked. Cancel before the end and you pay nothing.
ExplainedThe subscription screen, piece by pieceThe screen that opens when something needs Premium. Here is what each part does.
ExplainedWhat is free and what needs the subscriptionYou can look around for free. Playing, saving and downloading mixes need the subscription.
ExplainedWhen the trial or the subscription endsYour account and your mixes stay. Playing and downloading lock again until you subscribe.
ExplainedYour subscription in SettingsOne small label under your name says where you stand.

Quick answers