You paid but Berceuse still asks you to subscribe

Why it happens

Apple or Google took the payment, but Berceuse could not confirm it yet. Most often, the connection dropped at that moment. You will not be charged again.

1. Finish the activation

You may have seen Purchase received or Premium found, with this message: We could not finish activation yet. Check your connection, then tap “Finish activation”. You will not be charged again.

1. Connect to Wi-Fi or mobile data.
2. Tap Settings in the bar on the left, then Subscribe under your name.
3. On the subscription screen, the big button says Finish activation. Tap it.
4. You see Activated Premium is ready. The screen closes, and everything is unlocked.

2. If it says Still waiting

The message is Still waiting: We still cannot verify the purchase. Check your connection and try again, or use Restore.

1. Check Wi-Fi or mobile data.
2. Wait a minute, then tap Finish activation again.
3. Or tap Restore, at the very bottom of the subscription screen.

3. Check the account

The subscription belongs to the Berceuse account you were signed in to when you paid. In Settings, your email is under your name. One email is one account. An Apple “Hide My Email” address is another email, so it opens another account.

If it is not the email you used when you paid:

1. In Settings, scroll down to Account.
2. Tap Sign Out, then confirm.
3. Sign in again with the email you used when you paid.

4. Restore

1. Open the subscription screen again.
2. At the very bottom, tap Restore.
3. Wait for Restored

Restore uses the Apple or Google account on this phone. It must be the one you paid with.

Still stuck

Write to us. Give the email of your Berceuse account and the day you paid. We will look.