Downloads and offline
Step by step guides
Step by stepDownload a mix to play it with no internetDownload once with a connection. After that, the mix plays anywhere, even in flight mode.- ExplainedDownloads after an update or a new phoneDownloads live on the phone, not in your account. Your mixes stay in your account.
- Step by stepYour downloads screen, step by stepEvery mix and playlist on your phone, with its sounds, its size and what to do when one is missing.
- A message in the appWhat each offline message meansMost of these messages say the same thing. Your downloads still play. The rest waits for a connection.
Quick answers
- A screen says You’re offline or Can’t reach Berceuse
- How do I delete downloads to free up space?
- A download failed
- How do I download a mix or a playlist?
- A sound says Waiting to download
- My downloads are gone
- Where are my downloads?
- It says this needs a connection
- It says Not on this phone yet
- A bar at the top says I’m offline
- It says to connect to confirm my subscription
- It says to open it once while online
- A mix won’t play without internet
- It says to sign in to play my downloads
- A download says Premium required