Berceuse does not see your card. You fix this in your Apple or Google account.
Short answer
On iPhone: Settings, your name, Payment & Shipping. On Android: Play Store, your profile, Payments & subscriptions, Payment methods. Then open Berceuse with a connection.
What happens
Each month or each year, Apple or Google take the payment for the renewal. If the card has expired, or the payment is declined, the store can stop the subscription. Then Berceuse goes back to the free plan and shows the plans again.
Nothing is lost. Fix the payment method in the store.
Update your payment method
On iPhone
- Open the Settings app on your iPhone.
- Tap your name at the top.
- Tap Payment & Shipping. You may need to sign in.
- Tap the payment method, then tap Edit.
- Change the details, then tap Done.
Apple’s own page: If you need to change or update your Apple Account payment method.
On Android
- Open the Play Store app.
- Tap your profile picture at the top right.
- Tap Payments & subscriptions, then Payment methods.
- Add a new payment method, or change the one you have, and follow the steps.
You can also add a backup payment method for Berceuse: Payments & subscriptions, Subscriptions, Berceuse, Backup payment method.
Google’s own page: How to add, remove, or edit your Google Play payment methods.
Then, in Berceuse
When the payment goes through, Premium comes back by itself.
- Open Berceuse with Wi-Fi or mobile data.
- Tap Settings in the bar on the left. Under your name, the label says Premium active.
If it still says Free plan, tap Subscribe, then Restore at the very bottom.
