Most messages ask for one small thing: a connection, a short wait, or one more tap. Here are the ones you are most likely to see.
Short answer
Check that you have Wi-Fi or mobile data, then try again. Entries you log without a connection wait on the phone and are sent later. To find a message, type its words in the search above.
Veilleuse is for iPhone.
First: the connection
Most messages come from a weak or missing connection. Before anything else:
- Check that Wi-Fi or mobile data is on.
- Check that Airplane Mode is off.
- Try again.
When the phone has no internet, a band says You're offline. You can keep logging. Entries wait on the phone and are sent when the connection comes back. Nothing is lost. More about being offline.
Saving an entry
- We could not save that entry. Please try again. An entry was refused, often because someone changed the same entry on another phone. The app took it out of the diary. Look at the day, and add it again if it is missing. Read more.
- We could not delete that entry. Please try again. Wait a few seconds and look again: it is often already gone. Read more.
- No baby selected The app does not know your baby yet. Check the name at the top of Home. Read more.
Timers
A sleep or a breastfeed runs only once at a time for each baby, and a pump once at a time for each parent.
- Already running You started a new one while the last one runs. Tap Stop and start, or Cancel to keep the running one. Read more.
- Couldn't do that A timer could not be stopped or started again. The line under it says why. Read more.
Signing in
- Invalid code Use the six digits of the newest email. A code works for 10 minutes. Read more.
- Failed to send code Check the address, then wait for the countdown and tap Resend code. Read more.
- Too many attempts. Please wait before trying again. Wait 15 minutes, then ask for a new code. Read more.
Voice and Siri
- I didn't hear anything. Try again, or type it. Speak close to the phone, or type it. Read more.
- Some entries were not saved. Check them and try again. Tap Save all again. Nothing is saved twice. Read more.
- When Siri says No connection, it will save when you are back., the entry waits on the phone. Open Veilleuse once you are back online. Read more.
- When Siri says Sorry, that did not work. Try again in Veilleuse., open Veilleuse and check today. Read more.
Family and codes
- That code did not work Check the 8 characters, or ask for a new code. A code works for 7 days, for one person. Read more.
- Your family is full A family can have up to 3 babies and 3 carers. Read more.
- Already in a family One account can be in one family only. Read more.
Subscription
When something needs the Family plan, the plans screen opens over the screen you are on. Close it with the round cross, and you are back where you were.
- We could not finish activation yet. Check your connection, then tap “Finish activation”. You will not be charged again. Read more.
- Plans unavailable Check your connection and tap Try again. Read more.
Still stuck?
Type the words of the message in the search at the top of this page. Every message of the app has its own answer. If nothing helps, tap “Ask us” and tell us what you see.
