Most messages mean your phone could not reach us for a moment. Your downloads still play.
Short answer
Check Wi-Fi or mobile data, then try the same thing again. Nothing is lost.
First, look at the top of the screen
When your phone has no internet, a strip at the top says You're offline. Downloaded mixes still play.
When your phone is online but our server does not answer, it says Can't reach Berceuse. Your downloads still play.
In both cases, your downloaded mixes still play. The strip goes away by itself when the connection is back.
Most messages have the same fix
Saving, liking, signing in and paying all need the internet. When one of them does not work, Berceuse tells you and changes nothing. Nothing is lost.
- Check that Wi-Fi or mobile data is on, and that airplane mode is off.
- Try the same thing again.
- Still the same? Wait a minute, then try once more.
The messages people see most
- You're offline Your phone has no internet. What to do
- Can't reach Berceuse Our server did not answer. What to do
- Can't play offline A mix is not fully downloaded, or Berceuse must check your subscription. Not downloaded, subscription check
- Needs a connection This action needs the internet. What to do
- We could not complete that action. Your current mix was left unchanged. What to do
- Download failed Some sounds did not download. What to do
- Invalid code The sign-in code is wrong or too old. What to do
- After paying, the app asks you to tap Finish activation. You will not be charged again. What to do
Keep Berceuse up to date
When a new version is out, a small 1 shows on Settings in the bar on the left. Open it and tap Update. Some messages only come from older versions.
Another message?
Type a few words of it in the search at the top of this page. Every message in the app has its own answer. Still stuck? Tap Ask us at the bottom right.