Apple has your payment. Veilleuse only has to confirm it. You will not be charged again.
Short answer
Check your Wi-Fi or mobile data. On the plans screen, tap Finish activation. If it says Still waiting, wait a moment and try again, or tap Restore.
Veilleuse is for iPhone.
What happened
The payment reached Apple, but Veilleuse could not confirm it yet. This often comes from a weak connection at the moment you paid. You will not be charged again.
You see one of these messages:
- Purchase received or Premium found: We could not finish activation yet. Check your connection, then tap “Finish activation”. You will not be charged again.
- Purchase restored: We could not finish activation yet. Check your connection, then tap “Finish activation”.
The big button at the bottom now says Finish activation. Under it: This verifies your existing purchase. No additional charge.
Finish it
- Check that your iPhone has Wi-Fi or mobile data.
- Tap Finish activation.
- When you see Activated Premium is ready., the screen closes. Everything is open.
If it says Still waiting
The message reads: We still cannot verify the purchase. Check your connection and try again, or use Restore.
- Wait a minute.
- Tap Finish activation again.
- Or tap Restore, the first small link at the very bottom.
Closed the screen? Open it again: tap Settings, then Subscribe. The button still says Finish activation.
The button does not say Finish activation?
Then Veilleuse sees no payment for this account. Check two things:
- Are you signed in to Veilleuse with the same account as when you paid? A different email is a different account.
- Did you join a family with an invite code? Then the family owner's subscription is the one that counts. Read Family members and the subscription.
