Apple takes the payments, so Apple decides on refunds. We cannot refund you ourselves.
Short answer
Go to reportaproblem.apple.com, sign in, tap I'd like to, then Request a refund. Choose the reason, then Veilleuse, then Submit. Apple answers in 24 to 48 hours.
Veilleuse is for iPhone.
Ask Apple
Veilleuse never sees your card or your payment. Refunds are decided by Apple.
These are Apple's own steps:
- Sign in to reportaproblem.apple.com with the Apple Account that paid.
- Tap "I'd like to", then choose "Request a refund".
- Choose the reason why you want a refund, then choose Next.
- Choose Veilleuse, then choose Submit.
Apple says to wait 24 to 48 hours for an update on your request.
Apple's own page: Request a refund for apps or content that you bought from Apple.
Stop the next payment too
A refund is about a payment already made. To stop the next one, cancel the subscription in your iPhone Settings. See Cancel your subscription.
After a refund
A refunded subscription is over, and the family goes back to the Free plan. Your diary stays saved, and so does your family. To get the Family plan again, subscribe again from the plans screen.
