Claire answers general questions about babies under one, in two or three sentences, from our guides. She shows you the guide to read.
Short answer
Slide the bar at the bottom to the left and tap Ask. Type your question in Ask about babies, then tap Send. Asking is part of the Family plan.
Veilleuse is for iPhone.
Open it
- Put your finger on the bar at the bottom of the screen and slide it to the left.
- Tap Ask, in the middle of the bar.
- A page slides up with Claire's face and a few example questions.
You can also open it from a guide, with Ask about this, or from a search with no result, with Ask about it.
Asking is part of the Family plan. On the Free plan, Ask has a small lock, and a tap opens the plans screen.
Ask
- Tap an example question, or tap Ask about babies at the bottom and type yours.
- Tap Send.
- While Claire is reading the guides shows, wait a few seconds.
- Claire answers in two or three sentences, with the guide to read under it. Tap the guide to open it.
Where the answers come from
Claire answers only from our guides, the same ones you can read in the app. She never guesses. It is general information, not medical advice.
She answers questions about babies in general. She does not read your diary. For a question about your own baby's day, such as "when did she last feed?", she says The Diary answers questions about her own logs. and offers Open the Diary. See Ask your diary a question.
In an emergency
Some words, such as "not breathing", are checked on your phone first, before anything is sent. Claire then shows Call an ambulance now at once, with a button to call. It works with no internet. The number is the emergency number of the country your iPhone is set to, or 112.
A question about a medicine or a dose gets the same answer every time: Ask a doctor or pharmacist before giving her any medicine. I never give doses.
If you think your baby is in danger, call the emergency number now. Do not wait for an answer.
If it does not answer
If Claire says I could not answer just now. Check the connection and try again., the line under it gives the emergency number, with a button to call it.
- Check your Wi-Fi or mobile data.
- Tap Try again.
Each question counts as one of your family's 30 requests a day, like the voice page. When none are left, the message says when they come back.
Your questions stay on your phone
Your questions are never kept on our server. The last 30 questions and answers stay on this phone, for your account only. Signing out deletes them.
