Quick answer

My partner and I both subscribed

Only the family owner needs a subscription. The one on the carer's account does nothing for the family.

  1. On the carer's iPhone, open the Settings app.
  2. Tap your name, then Subscriptions, then Veilleuse.
  3. Tap Cancel Subscription.

You can also ask Apple for a refund at reportaproblem.apple.com.

Read the full guide: Family members and the subscription →

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